1. CANCELLATION REQUESTS
All cancellation requests must be submitted in writing via email or other officially designated communication channels.
The effective date of cancellation shall be the date on which United Travel receives the written cancellation request.
Verbal requests, telephone notifications, and messages communicated through unauthorized channels shall not be considered valid cancellation notices.
2. HOTEL AND ACCOMMODATION BOOKINGS
Cancellation charges for hotel and accommodation bookings are determined by the applicable supplier’s cancellation policy and the conditions agreed upon at the time of booking.
Unless otherwise specified in the booking confirmation, the following standard cancellation charges may apply:
• More than 30 days before check-in: 100% refund less administrative fees
• 15–30 days before check-in: 75% refund
• 7–14 days before check-in: 50% refund
• Less than 7 days before check-in: No refund
Promotional, discounted, prepaid, or non-refundable rates are not eligible for refunds.
3. TOUR PACKAGES AND OTHER ARRANGEMENTS
Tour packages often require advance payments to hotels, transportation providers, guides, attractions, and local suppliers.
Cancellation fees:
• More than 60 days before departure: 20% of total package cost
• 46–60 days before departure: 50% of total package cost
• 31–45 days before departure: 75% of total package cost
• 30 days or less before departure: 100% of total package cost
4. TRANSFERS, EXCURSIONS, AND OTHER TRAVEL SERVICES
Unless otherwise stated:
• More than 7 days before service commencement: Full refund less administrative fees
• 3–7 days before service commencement: 50% refund
• Less than 72 hours before service commencement: No refund
5. GROUP BOOKINGS
For group reservations involving ten (10) or more travelers:
• More than 90 days before departure: 25% cancellation fee
• 60–89 days before departure: 50% cancellation fee
• Less than 60 days before departure: 100% cancellation fee
Partial cancellation of group members may result in repricing of the remaining booking and adjustment of group rates.
6. NO-SHOW POLICY
Failure to utilize a booked service without prior written cancellation shall be considered a No-Show.
No-shows are generally non-refundable and may result in forfeiture of the entire booking value.
7. REFUND PROCESSING
Where a refund is approved, the Company shall process the refund within a reasonable period following confirmation from the relevant supplier.
Refunds will generally be processed within 14 to 30 business days.
8. ADMINISTRATIVE FEES
Company reserves the right to retain or charge reasonable administrative fees associated with:
• Booking cancellations;
• Booking amendments;
• Supplier correspondence;
• Refund processing;
• Payment processing costs.
Administrative fees are non-refundable.
9. FORCE MAJEURE
Company shall not be liable for cancellations, delays, losses, or additional expenses resulting from circumstances beyond its reasonable control, including but not limited to:
• Natural disasters;
• Extreme weather conditions;
• Epidemics or pandemics;
• Government restrictions;
• Political unrest;
• Civil disturbances;
• War or threat of war;
• Terrorism;
• Strikes or labor disputes;
• Border closures;
• Transportation disruptions.
In such circumstances, refunds shall be subject to the policies of the respective suppliers and the recoverability of funds.
